Refund Policy

This Refund Policy applies to all products and services offered by Scalable, a brand operated by BFCEV Energy Solutions Private Limited ("we", "us", "our").

Scalable offers hybrid solutions that combine software automation with human-assisted setup, configuration, and ongoing optimisation services. Because a significant portion of our work involves dedicated human labour, third-party integrations, and custom system development that begins immediately upon engagement, our refund policy reflects the nature of these commitments.

Please read this policy carefully before purchasing any Scalable product or service.

Once a project has been initiated — defined as the point at which Scalable has begun any of the following activities — no refunds will be issued:

• Strategy call or onboarding session has taken place • System architecture, configuration, or development work has commenced • Third-party accounts, integrations, or API connections have been set up on your behalf • Any automation workflows, sequences, or CRM pipelines have been built or deployed • Access credentials or platform accounts have been created or provisioned for your engagement

Project initiation typically occurs within 24–48 hours of payment confirmation. By proceeding with payment, you acknowledge and accept that work begins promptly and refunds will not be available once this threshold is crossed.

If you wish to cancel before any project work has commenced, you may request a refund within 24 hours of payment by contacting us at purchase_hub@scalable.ltd.

Refund requests submitted within this window will be reviewed on a case-by-case basis. If we can confirm that no work has been initiated, a full refund minus any payment processing fees will be issued within 5–10 business days.

After 24 hours from payment, or once work has commenced (whichever comes first), the no-refund policy applies regardless of project stage.

For services with a recurring component (monthly retainers, ongoing optimisation, maintenance plans):

Cancellation: You may cancel your subscription at any time by providing written notice to purchase_hub@scalable.ltd. Cancellations take effect at the end of the current billing period. You will not be charged for the following period.

No Pro-Rated Refunds: Partial-period refunds are not issued for subscription cancellations. If you cancel mid-cycle, you retain access to services through the end of the paid period.

Setup Fees: One-time setup or implementation fees are non-refundable under all circumstances once project initiation has occurred, regardless of subscription status.

Scalable may, at its sole discretion, consider a full or partial refund in the following exceptional circumstances:

• Technical failure: A critical technical error on our part that renders the system completely non-functional and cannot be resolved within a reasonable timeframe (defined as 14 business days from the date the issue is reported).

• Duplicate charge: You were charged more than once for the same product or service due to a payment processing error.

• Incorrect product delivered: The service delivered materially differs from what was agreed in writing prior to engagement.

In all exception cases, a refund request must be submitted in writing to purchase_hub@scalable.ltd within 30 days of the triggering event. Requests submitted after this window will not be considered.

Please note: Dissatisfaction with results, changes in business circumstances, or underutilisation of the system do not constitute grounds for a refund. Our systems are built and configured as agreed — outcomes depend on many factors outside our direct control, including market conditions, lead volume, and how the system is used.

To submit a refund request, email us at purchase_hub@scalable.ltd with the subject line "Refund Request — [Your Name / Company]" and include:

1. Your full name and company name 2. The date of purchase 3. The product or service purchased 4. The reason for your refund request 5. Any relevant supporting documentation

We will acknowledge your request within 2 business days and provide a written decision within 7 business days. All refund decisions are final.

Payments are processed through Paddle, who acts as the Merchant of Record for all transactions. Paddle handles payment processing, tax compliance, and billing on behalf of Scalable / BFCEV Energy Solutions Private Limited.

If you have a billing dispute related to a charge on your statement, you may contact Paddle directly at paddle.com/support or contact us at purchase_hub@scalable.ltd and we will liaise with Paddle on your behalf.

Chargebacks filed without first attempting to resolve the issue directly with us may result in suspension of services and additional administrative fees.

For any questions about this policy, billing issues, or to submit a refund request:

Email: purchase_hub@scalable.ltd Website: scalable.ltd Legal entity: BFCEV Energy Solutions Private Limited (operating as Scalable)

We are committed to handling all requests fairly, promptly, and transparently. If you are unsatisfied with our response, you may escalate your concern to Paddle's dispute resolution process as applicable.